At Fratellone, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you create an account, place an order, or contact us, we may collect details such as your name, email address, phone number, shipping and billing address, and payment information.
  • Non-Personal Information: We gather non-identifiable information, such as your browser type, device, IP address, and browsing activity on our website, to enhance your experience.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing and fulfilling your orders.
  • Communicating with you about your orders, updates, and promotions.
  • Improving our website, products, and services through analytics.
  • Customizing your shopping experience based on your preferences.
  • Ensuring the security of our website and protecting against fraud.

3. Comments

When visitors leave comments:

  • We collect the data provided in the comment form, along with the visitor’s IP address and browser user agent, to help prevent spam.
  • An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check if you’re using it. After approval of your comment, your profile picture, if applicable, may be publicly visible next to your comment.

3. Sharing Your Information

We respect your privacy and will never sell your personal data. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in fulfilling orders, processing payments, or delivering services (e.g., shipping companies).
  • Legal Requirements: When required by law or to protect our rights and prevent fraud.

4. Media

If you upload images or videos to the site:

  • Avoid uploading media with embedded location data (EXIF GPS), as this data may be visible to others.
  • By uploading media, you grant us permission to display or use the content on our site, unless you explicitly request otherwise.
  • Uploaded media may be subject to our moderation policies to ensure appropriate use.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience. These help us understand your preferences, track your activity, and provide personalized recommendations. You can manage or disable cookies through your browser settings, but some features of our site may not function properly if you do.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information by logging into your account or contacting us.
  • Opt-out of receiving promotional emails by clicking the “unsubscribe” link in any email.
  • Request details about the data we hold about you.

7. Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encrypted transactions and secure servers. However, no method of data transmission is 100% secure, so we encourage you to take precautions when sharing information online.

8. Third-Party Links

Our website may include links to third-party sites. Please note that we are not responsible for the privacy practices of these external sites, and we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated directly to you where appropriate.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Email: info@fratellone.com
  • Phone: +971 67046771
  • Address: Ajman, UAE