Frequently Asked Questions

Fratellone specializes in a curated collection of high-quality, stylish clothing for all occasions. From casual everyday outfits to chic formal wear, our selection is designed to cater to diverse tastes and preferences. We focus on offering unique and trendy pieces that allow you to express your individuality while ensuring comfort and versatility.

At Fratellone, we want you to love your purchase. If for any reason you’re not satisfied, you can return or exchange items within 14 days of delivery. To qualify, the items must be unworn, unwashed, and in their original packaging with all tags intact. Once we receive the returned items, we’ll process your refund or exchange promptly. For more details or to start a return, please visit our Returns & Exchanges page.

After placing your order, you’ll receive a confirmation email with your order details. Once your items are shipped, we’ll send you another email containing the tracking information. You can use this tracking number to monitor the delivery status directly on the courier’s website. If you have any issues tracking your package, feel free to contact our customer support team.

Yes, we love rewarding our customers! We frequently run seasonal promotions, sales, and exclusive discounts for our subscribers. Be sure to sign up for our newsletter to receive updates about upcoming deals. Additionally, we’re planning to introduce a loyalty rewards program, where you can earn points on every purchase and redeem them for discounts on future orders. Stay tuned!.

We’re here to help! You can contact us through the Write Us a Letter form on our website, email us directly at info@fratellone.com, or call our customer service Number during business hours. Our dedicated support team is committed to providing timely and helpful assistance with all your inquiries.

Our sizing is based on standard international measurements, but since sizing may vary slightly across brands, we recommend checking our detailed Size Guide on each product page. If you’re unsure, feel free to contact our team for personalized guidance.

If you need to cancel or make changes to your order, please contact us as soon as possible. Orders can be modified or canceled before they are shipped. Once your order has been dispatched, cancellation or changes may no longer be possible, but we can assist you with returns or exchanges.

While we don’t manufacture our clothing, we prioritize sourcing from brands and suppliers that uphold ethical and sustainable practices. We strive to include options that are environmentally friendly, ensuring you can shop with confidence knowing your choices support a better future.